The viral marketing trade-off: T-Mobile focuses on humorous video content at the expense of explicit product information

The viral marketing trade-off: T-Mobile focuses on humorous video content at the expense of explicit product information

In its latest TV advert T-Mobile continues to engage consumers through entertaining video content, but fails to generate significant brand and product discussion, due to insufficient information about the ‘You Fix’ plan it aims to promote. This highlights a dilemma faced by viral marketers and the difficulty in striking a balance between informative and entertaining video content.
Consumers tend not to link viral videos to the brand, but when they do they tend to react negatively

Consumers tend not to link viral videos to the brand, but when they do they tend to react negatively

Fun viral videos work well in engaging consumers, but few link them back to the brand. Viral content that places the brand or its products more centrally tends to stimulate more brand and product discussion, but is less likely to go viral and is often greeted with scepticism by consumers.
T-mobile score a hit with “fun” and “innovative” Royal Wedding Dance viral

T-mobile score a hit with “fun” and “innovative” Royal Wedding Dance viral

T-mobile shows how the use of social media around national events can engage consumers and prompt them to associate a brand with positive values. Consumers “love” the “hilarious” and “innovative” Royal Wedding Dance viral and say T-mobile have done a “great job”.